LEGALS

Terms and Conditions

These Conditions apply to all services ordered from or provided to you by Cyconciergerie and by requesting services from Cyconciergerie you agree that these conditions shall apply to those services and your order.

1. DEFINITIONS AND INTERPRETATION

1.1 In these Conditions, the following definitions apply:

Benefits: means the benefits made available to customers by suppliers.
Conditions: these terms and conditions as amended from time to time in accordance with clause 8.5.
Customer: a person
registered as a customer of Cyconciergerie.
Payment Card: means the payment card provided by the customer to Cyconciergerie as a reference for payments.
Website: means the website located at www.cy.conciergerie.com.
Request: means a request placed by a customer with Cyconciergerie for Cyconciergerie to arrange the supply of goods and/or services from a third party on the customer's behalf.
Services: means the concierge and lifestyle management services provided by Cyconciergerie to its customers
Supplier means a supplier engaged by Cyconciergerie on behalf of and as agent for a customer to provide goods and/or services to that customer.

1.2 In these Conditions, the following rules apply:

(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

(b) a reference to a party includes its personal representatives, successors or permitted assigns;

(c) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted

(d) any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

(e) a reference to writing or written includes e-mails.

2. SUPPLY OF SERVICES

2.1 Cyconciergerie shall supply the Services to the customer
in accordance with the customer’s particular Requests, provided that Cyconciergerie shall not be required to provide or facilitate the supply of goods and/or services that it deems at its sole discretion may violate applicable laws, standards and/or regulations or may offend taste and decency in the relevant jurisdiction.

2.2 Cyconciergerie shall use its reasonable endeavours to meet any performance dates specified, but any such dates shall be estimates only and time shall not be of the essence for performance of any Services.

2.3 Cyconciergerie shall have the right to make any
changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Cyconciergerie shall notify the customer in any such event.

2.4 You acknowledge that Cyconciergerie reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.

2.5 Telephone calls to Cyconciergerie may be monitored or recorded for training and quality control purposes.

2.6 Cyconciergerie shall provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with your Requests and reasonable instructions from time to time.

2.7 Restaurants and clubs:

(a) When you use the restaurant booking service you hereby authorise us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of your cancellation of the booking.

(b) When you use the restaurant booking service you agree that where you cancel a restaurant booking within 24 hours of the time the restaurant reservation is made you shall not be entitled to any refund of any monies paid to secure the booking including the return of any booking deposit.

(c) Cyconciergerie reserves the right to deny restaurant requests from customers if customers repeatedly fail to honour their bookings or continuously violate cancellation policies.

(d) Admission of customers to any club premises is at all times at the sole discretion of the club Supplier and Cyconciergerie shall have no liability where a customer is refused admission to a club.

2.8 Tickets:

(a) Cyconciergerie may be able to obtain "best tickets" for you in relation to sold out events through one of its ticket agent partners. Please note that by instructing Cyconciergerie to obtain such tickets on your behalf you are agreeing to purchase tickets above face value and the total cost may include a service charge to Cyconciergerie in respect of our provision of services to obtain the seats for you. Cyconciergerie is not the seller of the tickets and is not responsible for fulfilment of your order.

(b) All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which we suggest you should read). Such terms and conditions are likely to include
terms which state that sales of tickets are final and no refunds shall be issued after the purchase has been made. Cyconciergerie shall not be able to provide you with any refund or obtain any such refund on your behalf.

(c) In the event of a show being cancelled directly by the artist/promoter, it may be possible to obtain a refund of the face value of the relevant tickets.

(d) Cyconciergerie or its ticket agent partner will despatch your tickets through delivery agents at standard rates. Please note that Cyconciergerie shall not be liable for any failure by delivery agents to deliver your tickets.

3. PLACING A REQUEST

3.1 Customers may place Requests by telephone (which does not include text messages), e-mail or through the contact’s section of the Website.

3.2 Cyconciergerie, acting reasonably, reserves the right to withdraw any of the Services and/or to refuse to accept any Requests at its sole discretion.

3.3 If Cyconciergerie is unable or not obliged to deal with any Request, it will inform the customer as soon as reasonably practicable.

3.4 You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the debit, credit and/or Payment Card you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.

3.5 From time to time the procurement or provision of certain services, products or benefits may incur a Cyconciergerie services fee or handling charge and in such event you hereby authorise Cyconciergerie to debit your Payment Card with any such handling charges or, alternatively, to invoice you in respect of such fees or charges.

4. CANCELLATIONS, REFUNDS AND RETURNS

4.1 The customer acknowledges that the sales contract for the supply of goods and/or services made as a result of a Request is between the customer and the relevant Supplier and that Cyconciergerie is not a party to such contract. Cancellation of contracts with Suppliers should be addressed with the Supplier directly and will be subject to the relevant Supplier's policies.

4.2 If a Request for a specific product or service is not available, Cyconciergerie may offer you substitute products or services of a similar description and standard. You may at your sole discretion refuse acceptance of such substitute products and/or services and request a full refund in the event that payment has already been made to the Supplier for the unavailable product or service.

4.3 All descriptions of any products, services or Benefits on the Website have been approved by the relevant Supplier. Cyconciergerie shall not be liable for inaccurate or misleading descriptions.

4.4 Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.

4.5 The customer further acknowledges that for goods purchased on his or her behalf by Cyconciergerie directly from a Supplier, returns and exchanges will be subject to the terms and conditions of that Supplier and returns or exchange of goods purchased may not always be permitted. In circumstances where Cyconciergerie is asked to source a specific item for a customer, Cyconciergerie shall inform the customer of the refund and exchange policy of that Supplier in advance. Cyconciergerie shall not be liable to the customer where a Supplier does not accept the return or exchange of an item.

4.6 It shall be the customer’s sole responsibility to retain all proof of return of goods to a Supplier, we recommend returning the goods by registered delivery, or by any other similar means of ascertaining the date of the return dispatch and tracking the return.

4.7 We will inform you when we become aware that a refund of an order has been processed by a Supplier.

4.8 Where orders are delivered outside of the Supplier’s location, any applicable customs duties and sales taxes shall not be refundable through Cyconciergerie. It shall be the customer's sole responsibility to recover such monies. Cyconciergerie shall have no liability for any items held by any customs or border agency.

4.9 In the case of premium courier services, if the customer is not at the specified Delivery address to receive their Order at the scheduled time, the customer may incur further charges for subsequent attempts to re-deliver the goods.

5. SUPPLIERS

5.1 Suppliers are responsible for providing you with the services, products and Benefits you Request us to order on your behalf from time to time. Cyconciergerie shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

5.2 Suppliers may impose their own terms and conditions which, in every case apply to the supply of goods and/or services by that Supplier to you, and such terms and conditions shall be binding upon you at the time of order.

5.3 When ordering a product or service or accessing a Benefit, you may be required to provide your Payment Card details. If you request and authorise Cyconciergerie to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Cyconciergerie shall have no liability or be responsible in any way whatsoever in respect of the use of your Payment Card provided that Cyconciergerie acts in accordance with the instructions issued by you in relation thereof.

5.4 You acknowledge that the Benefits are subject to availability and may change from time to time without notice.

5.5 If Cyconciergerie’s performance of any of its obligations under these Conditions is prevented or delayed by any act or omission by the customer or failure by the customer to perform any relevant obligation (customer default):

(a) Cyconciergerie shall without limiting its other rights or remedies have the right to suspend performance of the Services until the customer remedies the customer default, and to rely on the customer default to relieve it from the performance of any of its obligations to the extent the customer default prevents or delays Cyconciergerie’s performance of any of its obligations;

(b) Cyconciergerie shall not be liable for any costs or losses sustained or incurred by the customer arising directly or indirectly from Cyconciergerie’s failure or delay to perform any of its obligations as set out in this clause 5.5;
and

(c) the customer shall reimburse Cyconciergerie on written demand for any costs or losses sustained or incurred by Cyconciergerie arising directly or indirectly from the customer default.

6. LIMITATION OF LIABILITY

6.1 Nothing in these Conditions shall limit or exclude Cyconciergerie’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by the articles L111-1 to L562-1 of the Consumer Code in force as of April 8, 2005 (‘Code de la consommation’).

6.2 Subject to clause 6.1:

(a) Cyconciergerie shall not be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods; or, loss of contract, or loss of use or, loss of corruption of data or information whether direct or indirect or, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses arising under or in connection with their service

(b) Cyconciergerie’s total liability to the customer in respect of all other losses arising under or in connection with their service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total value paid by the customer for the service.

6.3 Your contract for the supply of products or services is made with the relevant Supplier only. Cyconciergerie acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier.

6.4 You acknowledge that any contract entered into by you with any Supplier is an independent contract. Cyconciergerie hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the Cyconciergerie.

6.5 Cyconciergerie shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from Requests or any instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any customer default.

6.6 Cyconciergerie shall not be liable to you or be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of Cyconciergerie’s obligations in relation to the Services, if the delay or failure was due to any cause beyond Cyconciergerie’s reasonable control.

6.7 Except as expressly set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Conditions.

6.8 This clause 6 shall survive termination of these Conditions.

7. COMMENCEMENT AND TERMINATION

7.1 These Conditions shall take effect and be binding upon the customer and Cyconciergerie upon acceptance by Cyconciergerie of your request. These Conditions shall be applicable for the duration of your request and shall only cease to have effect upon the expiry or termination of your request. You agree that your only rights and remedies under these Conditions shall be against Cyconciergerie and no other entity.

8. GENERAL

8.1 Privacy and Data Protection

The Services are subject to the Cyconciergerie privacy policy, incorporated into these Conditions by reference and set out at the following web address: Privacy Policy which applies at all times in relation to any data that we collect from you.

8.2 Assignment and subcontracting:

(a) Cyconciergerie may at any time assign, transfer, charge, subcontract
or deal in any other manner with all or any of its rights under these Conditions and may subcontract or delegate in any manner any or all of its obligations under these Conditions to any third party or agent.

(b) The customer shall not, without the prior written consent of Cyconciergerie, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Conditions.

8.3 Waiver:

(a) A waiver of any right under these Conditions is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

(b) Unless specifically provided otherwise, rights arising under these Conditions are cumulative and do not exclude rights provided by law.

8.4 Severance:

(a) If a court or any other competent authority finds that any provision of these Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Conditions shall not be affected.

(b) If any invalid, unenforceable or illegal provision of these Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

8.5 Variation:

Cyconciergerie may vary these Conditions from time to time and will notify you of any changes in a timely manner. Notification will be by some or all of the following: Cyconciergerie Newsletter, the Website, by Email or by phone. Your request of services constitutes acceptance of such variations to these Conditions.

8.6 No partnership:

Nothing in these Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

8.7 Third parties:

A person who is not a party to these Conditions shall not have any rights under or in connection with it.

8.8 Governing law and jurisdiction:

These Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, French law, and the parties irrevocably submit to the exclusive jurisdiction of the court of France.

Privacy Policy

Welcome the Cyconciergerie privacy notice.

Cyconciergerie respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects to you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Important Information and Who We Are
How Is Your Personal Data Collected
The Data We Collect About You
How We Use Your Personal Data
Disclosures of Your Personal Data
International Transfers
Data Security
Data Retention
Your Legal Rights
Glossary

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice

This privacy notice aims to give you information on how Cyconciergerie collects and processes your personal data through your use of this website or our services, including any data you may provide through this website when you send a request. This website is not intended for children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

The Cyconciergerie Group is made up of one legal entity. This privacy notice is issued on behalf of each member of the Cyconciergerie Group so when we mention " Cyconciergerie ", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Cyconciergerie Group responsible for processing your data. Cyconciergerie is the controller and responsible for this website.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the CEO of Cyconciergerie Group using the details set out below.

Contact details

Full name of legal entity: Cyconciergerie
Name or title of CEO : Cyrine Noor Benchahda
Email address: contact@cy.conciergerie.com
Postal address: 11 rue de la Roselys, Athis-Mons, 91200, FRANCE
Telephone number: +33 6 27 62 74 62

You have the right to make a complaint at any time to the CNIL (‘Commission Nationale de l'Informatique et des Libertés’), the French supervisory authority for data protection issues (www.cnil.fr/fr). We would, however, appreciate the chance to deal with your concerns before you approach the CNIL so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 13 February 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you request for services with Cyconciergerie and includes circumstances in which you:
- apply for our products or services;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google based outside the EU.
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

3. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to interact with or access this website.
Usage Data includes information about how you use our website, products and services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We may collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose 1. To register you as a customer:

Data types:

Identity
Contact